Stories From the Archive.

Explore the full history of Neptune's technical posts, product updates, and stories from behind the scenes.

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Dec 26, 2025

New identity provider and login experience

On Tuesday the 6th of January 2026 we're migrating to a new authentication provider for an improved login experience. Here's what you need to know.

Dec 07, 2025

Update on routes to Singapore and Southeast Asia

A subsea cable fault is causing higher latency to Singapore, and Neptune has enabled alternative routing through the VPN service to minimise the impact.

Nov 29, 2025

Introducing business Internet

We're excited to launch Neptune Business Internet, a dedicated offering designed for Australian businesses that need fast, reliable connectivity backed by stronger service commitments.

Oct 12, 2025

Neptune Adelaide POP now live at NextDC A1

We're thrilled to announce that Neptune's Adelaide Point of Presence (POP) is now live at NextDC A1, marking another major milestone in our national network expansion. This new POP extends Neptune's footprint into South Australia — delivering faster, more resilient, and lower-latency connectivity for customers across the state.

Sep 13, 2025

Multi-gigabit speeds arrive Monday

We're excited to announce that multi-gigabit speeds on Neptune will be available from Monday the 15th of September. You’ll be able to get them through our signup form or your customer portal if you're on an eligible FTTP or HFC connection.

Sep 05, 2025

Neptune Perth POP Launch at NextDC P2.

Neptune's newest Point of Presence is now live at NextDC P2, delivering faster, more reliable connectivity to customers in Western Australia.

Aug 23, 2025

Price reductions across every fixed line Neptune service

With continued growth we’ve been able to reduce our operating costs, allowing us to lower prices across all Neptune fixed line services. This change reflects our commitment to making reliable, high-quality internet more accessible and affordable for everyone.

Aug 15, 2025

Neptune Support now available on WhatsApp

Neptune support can now be reached through WhatsApp, giving you another way to get in touch when you need assistance.

Jul 30, 2025

A retrospective on our move to NextDC M1

We successfully migrated our Melbourne POP from Equinix ME1 to NextDC M1, improving latency and peering for customers in Victoria and Tasmania. Most customers experienced only 10–15 minutes of downtime, and the move introduced direct low‑latency transit via GSL. Our subscribers now benefit from reduced latencies and better local peering with Edge IX and VIC IX.

Jul 11, 2025

Upcoming changes to Neptune plans and pricing

We're excited to announce some changes to our plans and pricing in September at Neptune. These changes introduce new speed tiers, and adjustments to our plans and pricing which reflect the latest wholesale market rates and products from NBN. We're also giving you early access to some of the higher speed FTTP and HFC only plans from Monday, July 14.

Jun 05, 2025

Neptune Brisbane POP Launch at NextDC B2.

Neptune's newest Point of Presence goes live at 12:01am Thursday July 10 at NextDC Brisbane B2, delivering faster, more reliable connectivity to customers across Queensland.

Apr 17, 2025

Important changes to how you switch your NBN service to Neptune

From Friday 18 April 2025 the regulator's new NBN Access Transfer Code (C647:2023) kicks in. After that date every customer who wants to move an existing NBN service to a new provider must give the gaining provider one extra piece of information: their AVC ID.

Mar 10, 2025

Neptune VPN Adds Eight New Regions.

Neptune VPN just got a whole lot more flexible, with eight new regions now available for users: Sydney, Chicago, Santa Clara, Los Angeles, Toronto, Tokyo, Singapore, and Amsterdam. Whether you're after lower latency, better privacy, or more choice in how you connect, these new locations give you greater control over your online presence.

Feb 18, 2025

Neptune Sydney POP Goes Live at Equinix SY1.

Neptune's Sydney Point of Presence is now online at Equinix SY1, bringing faster, more reliable connectivity to customers across New South Wales. This launch marks a key milestone in expanding our national network with low-latency, high-capacity links to major internet exchanges and transit providers.