Stories From the Archive.
Explore the full history of Neptune's technical posts, product updates, and stories from behind the scenes.
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Aug 23, 2025
Price reductions across every fixed line Neptune service
With continued growth we’ve been able to reduce our operating costs, allowing us to lower prices across all Neptune fixed line services. This change reflects our commitment to making reliable, high-quality internet more accessible and affordable for everyone.
A retrospective on our move to NextDC M1
We successfully migrated our Melbourne POP from Equinix ME1 to NextDC M1, improving latency and peering for customers in Victoria and Tasmania. Most customers experienced only 10–15 minutes of downtime, and the move introduced direct low‑latency transit via GSL. Our subscribers now benefit from reduced latencies and better local peering with Edge IX and VIC IX.
Jul 11, 2025
Upcoming changes to Neptune plans and pricing
We're excited to announce some changes to our plans and pricing in September at Neptune. These changes introduce new speed tiers, and adjustments to our plans and pricing which reflect the latest wholesale market rates and products from NBN. We're also giving you early access to some of the higher speed FTTP and HFC only plans from Monday, July 14.
Apr 17, 2025
Important changes to how you switch your NBN service to Neptune
From Friday 18 April 2025 the regulator's new NBN Access Transfer Code (C647:2023) kicks in. After that date every customer who wants to move an existing NBN service to a new provider must give the gaining provider one extra piece of information: their AVC ID.
Neptune VPN Adds Eight New Regions.
Neptune VPN just got a whole lot more flexible, with eight new regions now available for users: Sydney, Chicago, Santa Clara, Los Angeles, Toronto, Tokyo, Singapore, and Amsterdam. Whether you're after lower latency, better privacy, or more choice in how you connect, these new locations give you greater control over your online presence.
Neptune Sydney POP Goes Live at Equinix SY1.
Neptune's Sydney Point of Presence is now online at Equinix SY1, bringing faster, more reliable connectivity to customers across New South Wales. This launch marks a key milestone in expanding our national network with low-latency, high-capacity links to major internet exchanges and transit providers.
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