Price reductions across every fixed line Neptune service
With continued growth we’ve been able to reduce our operating costs, allowing us to lower prices across all Neptune fixed line services. This change reflects our commitment to making reliable, high-quality internet more accessible and affordable for everyone.
James Gemmell, August 23, 2025
As Neptune has grown we have been able to reduce our operating costs. We’re pleased to announce that we will pass these savings to you through lower prices across all plans.
This update supersedes the pricing announcement made in July. The new prices take effect immediately.
Updated plan pricing
Our pricing is now simpler. One set of prices with no introductory offers or time limits. The earlier introductory prices helped us understand what works in market, and with that insight we present:
| Plan | Price |
|---|---|
| NBN 25/10 | $55 |
| NBN 50/20 | $80 |
| NBN 100/20 | $85 |
| NBN 100/40 | $95 |
| NBN 500/50 | $85 |
| NBN 750/50 | $95 |
| NBN 1000/100 | $105 |
| NBN 2000/100 | $175 |
| NBN 2000/200 | $175 |
For our business customers the following plans also include NBN eSLA support, which provides enterprise-grade fault response from NBN. NBN eSLA support packages guarantee fault response within the advised hours, 24/7 hours a day, 7 days a week.
| Plan | Price | eSLA |
|---|---|---|
| NBN 100/40 | $95 | 12 hour |
| NBN 250/100 | $110 | 12 hour |
| NBN 500/200 | $130 | 4 hour |
| NBN 1000/400 | $150 | 4 hour |
| NBN 2000/500 | $235 | 4 hour |
The Internet should be open, equitable, and accessible to all. These reductions are part of our ongoing commitment to delivering reliable, performant, and secure service at a fair price.