Stories From the Archive.
Explore the full history of Neptune's technical posts, product updates, and stories from behind the scenes.
Articles
Apr 19, 2025
Advanced Rate Limiting Options in the Subscriber Portal
We’re pleased to introduce an advanced section of your customer portal that allows you to switch the rate limiter mode applied to your service, or disable it entirely. Additionally, you can now enable or disable IPv6, which can be helpful when isolating potential connectivity issues.
Apr 17, 2025
Important changes to how you switch your NBN service to Neptune
From Friday 18 April 2025 the regulator's new NBN Access Transfer Code (C647:2023) kicks in. After that date every customer who wants to move an existing NBN service to a new provider must give the gaining provider one extra piece of information: their AVC ID.
Mar 23, 2025
Handling Broken DHCPv6 Client Implementations
We recently ran into a few surprising cases of incorrect DHCPv6 client behavior across several vendor implementations (Fritz!box and Telstra Netgear V7610 CPE). These clients were failing to properly request or renew leases, leading to inconsistent connectivity and degraded user experience. This post breaks down how we diagnosed the issue, the workarounds we implemented, and what it reveals about the broader state of IPv6 support in consumer devices.
Neptune VPN Adds Eight New Regions.
Neptune VPN just got a whole lot more flexible, with eight new regions now available for users: Sydney, Chicago, Santa Clara, Los Angeles, Toronto, Tokyo, Singapore, and Amsterdam. Whether you're after lower latency, better privacy, or more choice in how you connect, these new locations give you greater control over your online presence.
Neptune Sydney POP Goes Live at Equinix SY1.
Neptune's Sydney Point of Presence is now online at Equinix SY1, bringing faster, more reliable connectivity to customers across New South Wales. This launch marks a key milestone in expanding our national network with low-latency, high-capacity links to major internet exchanges and transit providers.
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