News and Insights From Inside the Network.
Read about the technology and thinking that goes into making Internet simple, reliable, and secure at Neptune.
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Atmosphere Protective DNS is now live on every domestic VPN endpoint
Atmosphere Protective DNS is now fully deployed across all five Australian Neptune VPN endpoints — Melbourne, Sydney, Brisbane, Perth, and Adelaide. Scan a QR code, add the tunnel to your phone, and the same threat protection and ad-blocking you get at home follows you wherever you go.
NSW CGNAT Issue Postmortem: 5 May 2026
On Tuesday 5 May 2026, CGNAT users in NSW experienced loss of connectivity due to a MAC learning issue on an NBN aggregation path.
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Queensland Outage Postmortem: 24 April 2026
On Friday 24 April 2026, customer traffic in Queensland was interrupted for ~37 minutes due to a spanning tree protection event on our core network.
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Referral codes, done a little differently
How we designed referral codes to shape behaviour. A look at how Neptune's short rotating codes work, and how they support the spirit of genuine recommendations.
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Improvements to Atmosphere
We've made a series of practical improvements to Atmosphere to give customers clearer visibility, better control, and stronger privacy protections
Routing to Singapore and Southeast Asia restored
Routing to Singapore and South East Asia has been restored via a new upstream path over the Australia–Singapore Cable (ASC).
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