News and Insights From Inside the Network.
Read about the technology and thinking that goes into making Internet simple, reliable, and secure at Neptune.
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New identity provider and login experience
On Tuesday the 6th of January 2026 we're migrating to a new authentication provider for an improved login experience. Here's what you need to know.
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Update on routes to Singapore and Southeast Asia
A subsea cable fault is causing higher latency to Singapore, and Neptune has enabled alternative routing through the VPN service to minimise the impact.
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Introducing business Internet
We're excited to launch Neptune Business Internet, a dedicated offering designed for Australian businesses that need fast, reliable connectivity backed by stronger service commitments.
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Neptune Adelaide POP now live at NextDC A1
We're thrilled to announce that Neptune's Adelaide Point of Presence (POP) is now live at NextDC A1, marking another major milestone in our national network expansion. This new POP extends Neptune's footprint into South Australia — delivering faster, more resilient, and lower-latency connectivity for customers across the state.
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Multi-gigabit speeds arrive Monday
We're excited to announce that multi-gigabit speeds on Neptune will be available from Monday the 15th of September. You’ll be able to get them through our signup form or your customer portal if you're on an eligible FTTP or HFC connection.
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Neptune Perth POP Launch at NextDC P2.
Neptune's newest Point of Presence is now live at NextDC P2, delivering faster, more reliable connectivity to customers in Western Australia.
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