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News and Insights From Inside the Network.

Read about the technology and thinking that goes into making Internet simple, reliable, and secure at Neptune.

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August 23, 2025

Price reductions across every fixed line Neptune service

With continued growth we’ve been able to reduce our operating costs, allowing us to lower prices across all Neptune fixed line services. This change reflects our commitment to making reliable, high-quality internet more accessible and affordable for everyone.

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Latest stories

Aug 23, 2025

Price reductions across every fixed line Neptune service

With continued growth we’ve been able to reduce our operating costs, allowing us to lower prices across all Neptune fixed line services. This change reflects our commitment to making reliable, high-quality internet more accessible and affordable for everyone.

Read more

Aug 15, 2025

Neptune Support now available on WhatsApp

Neptune support can now be reached through WhatsApp, giving you another way to get in touch when you need assistance.

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A retrospective on our move to NextDC M1

We successfully migrated our Melbourne POP from Equinix ME1 to NextDC M1, improving latency and peering for customers in Victoria and Tasmania. Most customers experienced only 10–15 minutes of downtime, and the move introduced direct low‑latency transit via GSL. Our subscribers now benefit from reduced latencies and better local peering with Edge IX and VIC IX.

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Jul 11, 2025

Upcoming changes to Neptune plans and pricing

We're excited to announce some changes to our plans and pricing in September at Neptune. These changes introduce new speed tiers, and adjustments to our plans and pricing which reflect the latest wholesale market rates and products from NBN. We're also giving you early access to some of the higher speed FTTP and HFC only plans from Monday, July 14.

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Neptune Brisbane POP Launch at NextDC B2.

Neptune's newest Point of Presence goes live at 12:01am Thursday July 10 at NextDC Brisbane B2, delivering faster, more reliable connectivity to customers across Queensland.

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Introducing neso.au– Neptune's dedicated subscriber DNS zone

From today your subscriber portal offers the ability to self-manage DNS and reverse DNS records, which offers a rare level of networking control and flexibility over a typical Internet service.

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