Stories From the Archive.

Explore the full history of Neptune's technical posts, product updates, and stories from behind the scenes.

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Dec 07, 2025

Update on routes to Singapore and Southeast Asia

A subsea cable fault is causing higher latency to Singapore, and Neptune has enabled alternative routing through the VPN service to minimise the impact.

Nov 29, 2025

Introducing business Internet

We're excited to launch Neptune Business Internet, a dedicated offering designed for Australian businesses that need fast, reliable connectivity backed by stronger service commitments.

Apr 21, 2025

Introducing neso.au– Neptune's dedicated subscriber DNS zone

From today your subscriber portal offers the ability to self-manage DNS and reverse DNS records, which offers a rare level of networking control and flexibility over a typical Internet service.

Apr 19, 2025

Advanced Rate Limiting Options in the Subscriber Portal

We’re pleased to introduce an advanced section of your customer portal that allows you to switch the rate limiter mode applied to your service, or disable it entirely. Additionally, you can now enable or disable IPv6, which can be helpful when isolating potential connectivity issues.

Mar 10, 2025

Neptune VPN Adds Eight New Regions.

Neptune VPN just got a whole lot more flexible, with eight new regions now available for users: Sydney, Chicago, Santa Clara, Los Angeles, Toronto, Tokyo, Singapore, and Amsterdam. Whether you're after lower latency, better privacy, or more choice in how you connect, these new locations give you greater control over your online presence.