Neptune Fair Use Policy

Last Updated: 18 July 2025

1. Purpose

Neptune Internet is committed to providing reliable and high-quality services to all customers. This Fair Use Policy outlines how our services may and may not be used to:

• Protect the safety and rights of our users and Neptune Internet;
• Maintain the performance and integrity of our network;
• Ensure all customers enjoy equal access to our services;
• Comply with applicable laws and regulatory obligations. By using our services, you agree to comply with this policy. This includes ensuring that anyone who uses your service (with or without your permission) also complies with this policy.

2. Responsible Use

You must use our services responsibly. You must not use, attempt to use, or allow anyone else to use our services:

• For any illegal activity or to violate any applicable laws or regulations;
• In any way that harms, threatens, abuses, or harasses others, including our staff;
• To transmit, store, or distribute content that is defamatory, offensive, obscene, discriminatory, unlawful, or infringes on any intellectual property rights;
• To make inappropriate contact with minors;
• To bypass or compromise network security, access private information without authorisation, or distribute harmful software (viruses, malware, Trojans, etc.);
• To interfere with, disrupt, or degrade network performance, or to launch denial-of-service attacks or similar harmful activities;
• To resell or share services outside your household or business without our written permission;
• To host servers or switch/reroute traffic in a way not intended for your service type.

3. Excessive or Unreasonable Use

You must not use our services in a way that is excessive, unreasonable, or inconsistent with the usage patterns of a typical residential or business customer. We may restrict, suspend, or terminate your service if your usage exceeds reasonable limits or places excessive demand on our network in a way that could impact other customers or compromise the stability and performance of our systems.

Examples include:

• Using a residential service for commercial purposes
• Frequent and sustained high-volume usage that degrades service quality for others;

We may contact you to discuss your usage or require you to move to a more suitable plan.

4. Spam and Unsolicited Communication

You must not use our services to:

• Send or assist in sending Spam (unsolicited commercial electronic messages), in breach of the Spam Act 2003 (Cth);
• Use or distribute software designed to harvest email addresses or impersonate others maliciously;
• Operate email services that allow open relay or misconfigured access.

5. Content and Copyright

You are responsible for any content you access, download, send, or distribute using our services. You must not:

• Infringe the intellectual property rights of others;
• Make copyrighted materials available without proper authorisation;
• Access or distribute prohibited or offensive content, including illegal pornography or abusive materials;
• Provide unrestricted access to content unsuitable for minors.

We cooperate with law enforcement and may report any illegal activity or content and provide identifying information when required by law.

6. Security and Protection

You are responsible for protecting your service and equipment. This includes:

• Maintaining firewalls and antivirus software;
• Regularly updating software and applying security patches;
• Securing your home or business Wi-Fi network;
• Keeping your account credentials confidential;
• Monitoring who accesses your service and ensuring they also comply with this policy.

7. Breach of Policy

If we believe you are in breach of this policy, we may:

• Contact you and request that you modify your usage;
• Issue a formal warning;
• Restrict, suspend, or terminate your service, with or without notice;
• Report the matter to relevant authorities where illegal activity is suspected.

You may be held responsible for any damage caused by breach of this policy, whether intentional or not.

8. Changes to This Policy

Neptune Internet may update this Fair Use Policy from time to time. The latest version will be available on our website. Your continued use of our services constitutes your acceptance of the current version.