Talk to the right people, fast

Whether it's technical, billing, a question, or something odd with your service, our Australian team of Internet experts is here to help you get it sorted.

Support channels

How to get help

Our Australian support team works every day from 9am to 9pm AEDT except Christmas Day and Good Friday.

Live web chat

Start a live chat with our team from any page on our website.

Chat now

Reach us on the popular instant messenger service WhatsApp.

Launch WhatsApp (opens in new tab)

Call us

Some things are easier over the phone. Mon-Fri, 9-5 AEDT.

Call 1800 868 508

Help Centre

Find answers and guides to common queries.

Go to Help Centre

Community

Fancy a second opinion?

Join our Discord server where the Neptune crew and community swap answers, advice, and the occasional meme.

Go to Neptune Discord (opens in new tab)

Service departments

The right help for your service

Home services

Techincal support, billing, accounts.

Live chat	On the website
Phone	1800 868 508
Support Email	[email protected]
Service Delivery	[email protected]

Business services

Business technical support, billing, and accounts.

Live chat	On the website
Phone	1800 868 508
Support Email	[email protected]
Service Delivery	[email protected]

Support Hours

Every day from 9am to 9pm AEDT, except on Christmas Day and Good Friday. Phone support open weekdays from 9am to 5pm AEDT.