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Stories From the Archive.

Explore the full history of Neptune's technical posts, product updates, and stories from behind the scenes.

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May 05, 2026

NSW CGNAT Issue Postmortem: 5 May 2026

On Tuesday 5 May 2026, CGNAT users in NSW experienced loss of connectivity due to a MAC learning issue on an NBN aggregation path.

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Apr 24, 2026

Queensland Outage Postmortem: 24 April 2026

On Friday 24 April 2026, customer traffic in Queensland was interrupted for ~37 minutes due to a spanning tree protection event on our core network.

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