News and Insights From Inside the Network.
Read about the technology and thinking that goes into making Internet simple, reliable, and secure at Neptune.
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Referral codes, done a little differently
How we designed referral codes to shape behaviour. A look at how Neptune's short rotating codes work, and how they support the spirit of genuine recommendations.
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Improvements to Atmosphere
We've made a series of practical improvements to Atmosphere to give customers clearer visibility, better control, and stronger privacy protections
Routing to Singapore and Southeast Asia restored
Routing to Singapore and South East Asia has been restored via a new upstream path over the Australia–Singapore Cable (ASC).
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New identity provider and login experience
On Tuesday the 6th of January 2026 we're migrating to a new authentication provider for an improved login experience. Here's what you need to know.
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Update on routes to Singapore and Southeast Asia
A subsea cable fault is causing higher latency to Singapore, and Neptune has enabled alternative routing through the VPN service to minimise the impact.
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Introducing business Internet
We're excited to launch Neptune Business Internet, a dedicated offering designed for Australian businesses that need fast, reliable connectivity backed by stronger service commitments.
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