Reliable Internet
An Internet provider that's always on. Just like you.
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Neptune Service UptimeWhen your internet provider is built to keep you connected, you can stay set on what matters to you in the moment. Let's look at how Neptune is engineered for rock solid reliability.
Latency Metrics
Carrier grade IP transit gives you smoother, real-time experiences online
We peer with leading carrier operators to keep your data moving along the fastest routes, using carrier grade IP transit within Australia and beyond.
Smooth connections start with squashing latency and jitter
The difference between smooth and choppy Internet lies in minimising overall latency variance
Understanding latency and jitter
Why your Internet provider's jitter metrics matter
Jitter is the variation in packet arrival time over a network. In layman's terms this means how much your "ping" varies in a period.
When your Internet provider has low jitter connections you'll notice:
- Better video and sound quality in online calls
No echoes, choppiness, or awkward delays in conversation flow. - Smooth, real-time gameplay
No delayed reactions or jerky movement. - Perfect live streams and streamed content
No delays in buffering, or interruptions during live content. - Consistently quick load times when browsing the web
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Network Capacity
Continuous demand management gives you reliable speeds, any time.
Active IP transit and nbn® aggregation capacity management handles network demand to keep your speeds as advertised even during peak periods.
Aggregation Utilisation
Neptune Internet uses NBN Aggregation to deliver your service. We don't have direct access to POIs; instead, we purchase aggregation at the state level, with multiple dedicated 10GbE links in Victoria, New South Wales, Queensland, Western Australia, and South Australia. The total utilisation is shown in the graph on the right.
IP Transit Utilisation
We partner with GSL to provide low‑latency international IP transit for our customers. Our network features uncongested 10GbE links with GSL in every state, ensuring consistently fast and reliable global connectivity. As demand grows, we have the capacity and plans to scale these links to maintain optimal performance.
Neptune Internet Local Peering Across EdgeIX
Neptune Internet is partnering with EdgeIX to enhance connectivity and reduce latency by leveraging local peering relationships. This partnership allows us to exchange traffic directly with other networks at the edge, improving performance, increasing reliability, and ensuring a faster, more responsive experience for our customers.
Neptune Internet Local Peering Across IX Australia
Neptune Internet AS151660 is well‑connected across major Internet Exchanges in every state. We partner with IX Australia and EdgeIX to ensure that local traffic is delivered with minimal latency, providing faster access to popular services, content, and applications on your NBN connection.
Aggregation link capacity
Our aggregation link with nbn® is how we move data between a Neptune POP and your connection address. High capacity aggregation with low utilisation keeps your connection fast and stable along the last mile.
Upstream capacity
Our upstream links connect each Neptune POP to the rest of the Internet. Your data leaves over IP transit, internet exchanges or direct peering with other networks, all on the same upstream links. High capacity with low utilisation prevents bottlenecks, keeping data moving quickly to its destination.
Reliable Internet is just a step away
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