Stories From the Archive.

Explore the full history of Neptune's technical posts, product updates, and stories from behind the scenes.

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Oct 08, 2026

Update on the ASC and Indigo West cable outages

Both subsea cables between Perth and Singapore are down until at least early November, so traffic to Southeast Asia is taking a long detour. Customers in Perth can use a new VPN region, VOCUSIX-PER1, to get onto a shorter path in the meantime.

Oct 04, 2026

BGP sessions you can set up yourself

Customers on a business plan with their own AS number and address space can now request a BGP session with Neptune straight from the portal, pick the prefixes to announce, and get a ready-made config for their router. No AS number? We can announce your range for you instead.

May 31, 2026

Atmosphere Protective DNS is now live on every domestic VPN endpoint

Atmosphere Protective DNS is now fully deployed across all five Australian Neptune VPN endpoints: Melbourne, Sydney, Brisbane, Perth, and Adelaide. Scan a QR code, add the tunnel to your phone, and the same threat protection and ad-blocking you get at home follows you wherever you go.

Mar 17, 2026

Referral codes, done a little differently

How we designed referral codes to shape behaviour. A look at how Neptune's short rotating codes work, and how they support the spirit of genuine recommendations.

Mar 02, 2026

Improvements to Atmosphere

We've made a series of practical improvements to Atmosphere to give customers clearer visibility, better control, and stronger privacy protections

Feb 17, 2026

Routing to Singapore and Southeast Asia restored

Routing to Singapore and South East Asia has been restored via a new upstream path over the Australia–Singapore Cable (ASC).

Dec 07, 2025

Update on routes to Singapore and Southeast Asia

A subsea cable fault is causing higher latency to Singapore, and Neptune has enabled alternative routing through the VPN service to minimise the impact.

Nov 29, 2025

Introducing business Internet

We're excited to launch Neptune Business Internet, a dedicated offering designed for Australian businesses that need fast, reliable connectivity backed by stronger service commitments.

Apr 21, 2025

Introducing neso.au– Neptune's dedicated subscriber DNS zone

From today your subscriber portal offers the ability to self-manage DNS and reverse DNS records, which offers a rare level of networking control and flexibility over a typical Internet service.

Apr 19, 2025

Advanced Rate Limiting Options in the Subscriber Portal

We’re pleased to introduce an advanced section of your customer portal that allows you to switch the rate limiter mode applied to your service, or disable it entirely. Additionally, you can now enable or disable IPv6, which can be helpful when isolating potential connectivity issues.

Mar 10, 2025

Neptune VPN Adds Eight New Regions.

Neptune VPN just got a whole lot more flexible, with eight new regions now available for users: Sydney, Chicago, Santa Clara, Los Angeles, Toronto, Tokyo, Singapore, and Amsterdam. Whether you're after lower latency, better privacy, or more choice in how you connect, these new locations give you greater control over your online presence.