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News and Insights From Inside the Network.

Read about the technology and thinking that goes into making Internet simple, reliable, and secure at Neptune.

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August 23, 2025

Price reductions across every fixed line Neptune service

With continued growth we’ve been able to reduce our operating costs, allowing us to lower prices across all Neptune fixed line services. This change reflects our commitment to making reliable, high-quality internet more accessible and affordable for everyone.

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Latest stories

Oct 12, 2025

Neptune Adelaide POP now live at NextDC A1

We're thrilled to announce that Neptune's Adelaide Point of Presence (POP) is now live at NextDC A1, marking another major milestone in our national network expansion. This new POP extends Neptune's footprint into South Australia — delivering faster, more resilient, and lower-latency connectivity for customers across the state.

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Sep 13, 2025

Multi-gigabit speeds arrive Monday

We're excited to announce that multi-gigabit speeds on Neptune will be available from Monday the 15th of September. You’ll be able to get them through our signup form or your customer portal if you're on an eligible FTTP or HFC connection.

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Sep 05, 2025

Neptune Perth POP Launch at NextDC P2.

Neptune's newest Point of Presence is now live at NextDC P2, delivering faster, more reliable connectivity to customers in Western Australia.

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Aug 23, 2025

Price reductions across every fixed line Neptune service

With continued growth we’ve been able to reduce our operating costs, allowing us to lower prices across all Neptune fixed line services. This change reflects our commitment to making reliable, high-quality internet more accessible and affordable for everyone.

Read more

Aug 15, 2025

Neptune Support now available on WhatsApp

Neptune support can now be reached through WhatsApp, giving you another way to get in touch when you need assistance.

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A retrospective on our move to NextDC M1

We successfully migrated our Melbourne POP from Equinix ME1 to NextDC M1, improving latency and peering for customers in Victoria and Tasmania. Most customers experienced only 10–15 minutes of downtime, and the move introduced direct low‑latency transit via GSL. Our subscribers now benefit from reduced latencies and better local peering with Edge IX and VIC IX.

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