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Upcoming changes to Neptune plans and pricing
We're excited to announce some changes to our plans and pricing in September at Neptune. These changes introduce new speed tiers, and adjustments to our plans and pricing which reflect the latest wholesale market rates and products from NBN. We're also giving you early access to some of the higher speed FTTP and HFC only plans from Monday, July 14.
Advanced Rate Limiting Options in the Subscriber Portal
We’re pleased to introduce an advanced section of your customer portal that allows you to switch the rate limiter mode applied to your service, or disable it entirely. Additionally, you can now enable or disable IPv6, which can be helpful when isolating potential connectivity issues.
Important changes to how you switch your NBN service to Neptune
From Friday 18 April 2025 the regulator's new NBN Access Transfer Code (C647:2023) kicks in. After that date every customer who wants to move an existing NBN service to a new provider must give the gaining provider one extra piece of information: their AVC ID.
Handling Broken DHCPv6 Client Implementations
We recently ran into a few surprising cases of incorrect DHCPv6 client behavior across several vendor implementations (Fritz!box and Telstra Netgear V7610 CPE). These clients were failing to properly request or renew leases, leading to inconsistent connectivity and degraded user experience. This post breaks down how we diagnosed the issue, the workarounds we implemented, and what it reveals about the broader state of IPv6 support in consumer devices.
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